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Saved wordings

Reminder/escalation and notification policies. Escalation steps {after_days, channel, conditions[], min_score?, requires_approval?} with channels email | sms | alternate_email | paper.

Endpoints

The Wording object

A saved wording: your organisation's text for notices or follow-up steps, kept with its versions.

  • idstring

    The wording's ID, starting wrd_.

  • objectstring

    Always wording.

  • namestring

    Your name for the wording, 1–100 characters. Recipients never see it.

  • usestring

    notice or reminder; fixed once the wording is made.

    One of reminder notice
  • channelstring

    The channel the wording is for, email or sms; fixed once the wording is made.

    One of email sms
  • is_defaultboolean

    The first-notice wording for its channel.

  • versioninteger

    The current version's number: 1 for the first, one more for each change to message.

    at least 1
  • The wording version's ID, starting wrv_.

  • messageobject

    The wording a follow-up step's reminder sends. Left out: Parasend's standard reminder. preset picks Parasend's wording; custom holds your own, by language (Plan 1–3 and Enterprise). A field or language left out comes from the preset.

    3 fields of message
    • standard is the usual reminder; firmer and final are Parasend's stronger wordings.

      One of standard firmer final
      Default "standard"
    • Your own wording, by language (is, en); a field or a language left out comes from preset. Needs Plan 1–3 or Enterprise; otherwise refused with theme_knob_plan_gated.

      2 fields of custom
      • Plain text. An e-mail step takes subject, heading and text; an SMS step text only. Variables: {{recipient.name}}, {{recipient.first_name}}, {{sender.name}}, {{delivery.title}}, {{delivery.sent_on}}, {{delivery.expires_on}}, {{files.count}}; an SMS only the two dates. No links, e-mail addresses or phone numbers. An e-mail may hold the gender word {{recipient.gender: male | female | other}}.

        3 fields of is
      • Plain text. An e-mail step takes subject, heading and text; an SMS step text only. Variables: {{recipient.name}}, {{recipient.first_name}}, {{sender.name}}, {{delivery.title}}, {{delivery.sent_on}}, {{delivery.expires_on}}, {{files.count}}; an SMS only the two dates. No links, e-mail addresses or phone numbers. An e-mail may hold the gender word {{recipient.gender: male | female | other}}.

        3 fields of en
    • The saved wording and version this step's wording was loaded from. A record only: the step keeps its own copy. Not on a saved wording's own message.

      2 fields of source
  • created_atstring · date-time

    When the wording was saved, in ISO 8601 (UTC).

  • updated_atstring · date-time

    When the wording last changed (renamed, given a new version, made or no longer the default, or archived), in ISO 8601 (UTC).

  • archived_atstring · date-time · nullable

    When the wording was archived with DELETE /wordings/{id}, in ISO 8601 (UTC); null while it is in use. Policies that loaded it keep their copy.

  • used_byobject

    How many follow-up policies use this wording, and how many of them use an older version.

    2 fields of used_by